FamilyLink Privacy Policy

Our Privacy Policy was updated on October 20, 2024.

Please take some time to familiarize yourself with our privacy policy and contact us if you have any questions.

Intro

Siterwell Electronics Co., Ltd. (hereinafter referred to as "Siterwell" or "us") takes your privacy seriously, and FamilyLink is a platform for you to control and manage your smart devices.

This Privacy Policy has been developed with you in mind, and it is critical that you fully understand our personal information collection and use practices, while ensuring that you ultimately have control over the personal information you provide to us. This Privacy Policy governs how we collect, use, disclose, process and store the information you provide to us when you use our FamilyLink. The term "personal information" in this Privacy Policy refers to data that can be used to identify a specific individual through the information itself or through association with other information. We will use such information in strict compliance with this Privacy Policy.

We want to provide our users with the best possible experience. If you have any questions about the personal information handling practices described in this Privacy Policy, please contact us by visiting https://www.china-siter.com so that we can address your specific needs. We are happy to receive your feedback.

I. What information we collect and how we use it

The personal information we need/may need to collect and use about you in connection with your use of our products and services includes both of the following.

1. In order to achieve the basic function of providing our products and services to you, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and services normally.

2. In order to achieve the additional functions of our products and services provided to you, you may choose to authorize the information we collect and use. If you refuse to provide it, you will not be able to use the relevant additional functions or achieve the functional effect we intend to achieve, but it will not affect your normal use of the basic functions of our products and services.

(a) We will provide you with various specific functional scenarios including

(1)Account registration, login and binding services

The country/region, cell phone number, email address, set password and other information you provided to us when you registered your account for our service, as well as the avatar information you uploaded in your personal settings and set nickname information after your successful registration. In the process of uploading your avatar, we need to obtain your Album permissions; if you use the save avatar function to save the image to the album, we will obtain your cell phone Storage permissions.

(2)Smart device addition, connection and intelligent control of devices

The information you provide to us includes:

2.1 We will show you the information you need to submit through our page, as it is displayed at that time, and you do not need to provide the information if you do not use certain services. This includes the names of the devices you choose to add, the names and categories of the rooms you set up, the scenes and automation features you set up, etc.

2.2 When you add a smart device, if you add a device by scanning the code, we need to get access to your photo album; if you add a device by Wi-Fi, we need to get permission to use your location; if you add a device by Bluetooth pairing, you need to allow us to use the Bluetooth function of your client and authorize us to get your location information in order to be able to scan for nearby Bluetooth signals. You can finish adding devices by following the instructions on the page.

2.3 We will send your phone the notification content you set based on the default alarm function of the alarm product and/or the "Perform Task - Send Notification" function you set, when triggered by the device and/or automation scenario, we need to get your phone's Notification permissions.

2.4 If you use the smart surveillance camera, use the screenshot function to take screenshots of the surveillance video and/or download function to download the surveillance playback video, we will get your cell phone storage permission to store your downloaded content; use the camera conversation function, we will get your Microphone permissions to use the microphone to collect voice information for remote conversation. Please know that even if you have agreed to enable the Microphone permissions, we will only use the microphone when you actively click the microphone icon in the client or record video.

The information we collect includes:

2.5 Device Information: We receive and record information about the mobile devices you use (including your mobile device model, operating system version, device settings, device environment, hardware and software characteristics such as MAC address, IMEI, IDFA and other device identifiers, information related to the location of the device (including your authorized GPS location and (including your authorized GPS location and sensor information such as WLAN access points, Bluetooth and base stations); and information about the smart devices you use or share (such as information about smart devices that have been wired through us, including device model, operating system version, device settings, device environment, types of functions that can be operated (e.g., turn on, turn off, etc.), MAC address, IMEI, IDFA and other device identifiers, etc.). (hardware and software feature information).

2.6 Log information: When you use our or client-provided services, we will automatically collect details of your use of our services and keep them as relevant web logs. For example, your account information, device information, APP version,, IP address, telecommunication carrier, language used, region, date and time of access, and error logs in case of failure.

(3) Home management of smart devices

We may collect information about the room settings of smart devices you provide for building home management of smart devices, which will enable you to enjoy a more convenient smart device operation experience (e.g. when there are multiple PIRs, you can quickly locate that it is the doorway PIR that is being managed, not the balcony PIR).

(4) Intelligent scenes and automation

We support you to set certain rules so that the function of linking smart devices under certain conditions can be realized. In order to enjoy this function, we may collect your location information, your rule settings for smart scenes, your set rest time, and your specified device status to realize the function of executing devices according to your specified execution command. (For example, when the sensor detects someone passing by, the light turns on). Please be assured that this feature requires you to actively enable and set the rules.

(5) Smart device sharing

We support you to share your smart devices with others through your FamilyLink account. After the sharing, the shared person can also control the smart device. In order to enjoy this feature, we may collect your account ID, the shared account ID you provided, the shared device information (device ID, device name, device verification key, device sharing status), which will be used to provide you with the function of sharing the device to other FamilyLink account users to control and use together, as well as to display the sharing status on the device list page.

(6) Application and smart hardware upgrade

In order for you to continue to enjoy the latest Siterwell service, we may use your FamilyLink app version information, phone model number to provide you with the FamilyLink app upgrade service. Also, we may collect the list and version number of your connected smart devices for the purpose of providing you with upgrades to your smart devices to ensure that you have access to the latest version of the service (including firmware versions).

(7) Recommended intelligent products:

7.1 In order for you to better enjoy the convenience of smart devices, we may use the information of your bound smart devices to recommend other smart devices that can be intelligently linked with your bound devices. (For example, when you have bundled a smart socket, we will recommend gateways and sensors that can be intelligently linked with the socket).

7.2 To give you a better understanding of all Siterwell products, we may provide manuals for all of our products that you can read to learn more about the features on demand and/or interest, and we may provide a download feature where we will use your phone's Storage permissions to store the content you download.

(b) You can choose whether to authorize us to collect and use your personal information

In order to enable you to better enjoy the control and management of your smart devices provided by FamilyLink, we may collect and use your personal information for the following additional features. If you do not provide this personal information, you can still use the basic services of Siterwell, but you may not be able to use these additional features for your convenience. These additional features include.

(1) User feedback:

We may collect the feedback you send us on problems, feedback logs, and the phone number or email address you fill in, which will be used to allow us to better understand the problems you are experiencing and to contact you.

(c) You are fully aware that your consent is not required for us to collect or use personal information in the following circumstances:

1. related to national security, national defense security.
2. related to public safety, public health, and significant public interest.
3. related to crime investigation, prosecution, trial and sentence enforcement, etc.
4. For the purpose of safeguarding the life, property and other significant legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to obtain the consent of the individual.
5. The personal information collected is disclosed to the public by the subject of the personal information himself/herself.
6. Where your personal information is collected from legitimate public disclosures, such as legitimate news reports, government disclosures, and other sources.
7. necessary to enter into a contract at your request.
8. Necessary for maintaining the safe and stable operation of the products and/or services provided, such as detecting and disposing of malfunctions of the products and/or services.
9. Necessary for legitimate journalism.
10. Where it is necessary for an academic research institution to conduct statistical or academic research in the public interest, and where the results of the academic research or description are made available to the public, the personal information contained in the results is de-identified.

II. Retention Policy

We retain personal information for as long as necessary for the purposes for which the information was collected as described in this Privacy Policy, or to comply with applicable relevant legal requirements. Personal information will cease to be retained and will be deleted or anonymized when the purpose for which it was collected has been fulfilled, or after we have confirmed your request for deletion or cancellation, or after we have terminated operation of the respective product or service. If it is in the public interest, for scientific, historical research or statistical purposes, we will continue to retain the relevant data based on applicable law, even if further data processing is not related to the original purpose of collection.

III. Your rights

(a) Control settings

We recognize that each individual has different privacy concerns. Therefore, we have provided some examples of the various ways FamilyLink offers you to choose from to limit the collection, use, disclosure or processing of your personal information and to control your privacy settings: turning location access, camera, recording and read/write phone storage permissions on or off.

• Slide the sidebar in FamilyLink APP and click "Personal Center" to modify your personal information, including nickname, avatar, etc..
• Enabling or disabling intelligent linkage of devices.
• Log in or log out of your FamilyLink account.

If you have previously consented to our use of your personal information for the purposes described above, you may change your decision at any time in writing or by visiting https://www.china-siter.com Contact us to change your decision.

(b) Your rights with respect to your personal information

In accordance with the laws and regulations of the country or region to which you are subject, you have the right to request access to, correct, and delete any personal information we hold about you (hereinafter referred to as a request).

Most laws require that requests from subjects of personal information be subject to specific requirements, and this Privacy Policy requires that your request should comply with the following.

• through our dedicated request channel, and for reasons of protecting the security of your information, your request should be in writing (unless local law expressly recognizes oral requests).
• Provide sufficient information to enable us to verify your identity and ensure that the person making the request is the person who is the subject of the requested information or is legally authorized to do so.
• Once we have sufficient information to confirm that we can process your request, we will respond to your request within the time period specified by applicable data protection laws.
• Upon your request and subject to applicable law, we may provide a record of the personal information we have collected and processed about you free of charge, and if you make additional requests for such information, we may charge you a reasonable fee based on the applicable law and the actual cost of administration.
• If you believe that any information we hold about you is incorrect or incomplete, you may request that your personal information be corrected or improved for the purposes for which it was used.
• Depending on the laws and regulations applicable to you, you may have the right to request that we delete your personal data. We will evaluate your request for deletion and take appropriate steps, including technical means, to process it if the appropriate regulations are met. After you or we have assisted you in deleting the relevant information, we may not be able to immediately delete the corresponding information from our backup systems because of applicable laws and security technologies, and we will securely store your personal information and isolate it from any further processing until the backup can be erased or anonymity is achieved. For example, according to the Electronic Commerce Law of the People's Republic of China, your goods and services information and transaction information shall be kept for no less than three years from the date of completion of the transaction.
• We have the right to refuse to process requests that are insubstantial/stalkingly repetitive, requests that compromise the privacy rights of others, requests that are extremely impractical, requests for disproportionate technical work, and requests that are not required to be granted under local law, information that is already publicly available, information given under conditions of confidentiality. We may also deny a request to delete data or access data if we believe that some aspect of the request may prevent us from using the data lawfully for the aforementioned anti-fraud and security purposes.

(c) Withdrawal of consent

• You may revoke your consent by submitting a request, including the collection, use and disclosure of your personal information that we hold or control. Depending on the specific service you use, you can do so within the application through "My" - "User Agreement and Privacy Policy" or by contacting us at https://www.china-siter.com. We will process your request within a reasonable time after you make it, and will not collect, use or disclose your personal information thereafter upon your request.
• Please note that your withdrawal of consent may result in certain legal consequences. Depending on the scope of the information you authorize us to process, this may result in your not being able to enjoy Siterwell's products or services. However, your decision to withdraw your consent or authorization will not affect the processing of personal information previously carried out on the basis of your authorization.

(d) Cancellation of services or accounts

If you wish to cancel your FamilyLink account, please do so with caution as the cancellation of your FamilyLink account will prevent you from using the full range of Siterwell products and services.

IV. Third party websites and services

Our Privacy Policy does not apply to products or services provided by third parties. Depending on the type of FamilyLink product or service you use, which may include products or services from third parties, involving location, etc. When you use these products or services, information may also be collected about you. Therefore, we strongly encourage you to take the time to read that third party's privacy policy, just as you would read ours. We are not responsible for how third parties use the personal information they collect from you, nor can we control their use.

V. FamilyLink Access Partner Directory

1. In order to ensure the implementation of FamilyLink related functions and the safe and stable operation of the application, we may access the software development kit (SDK), application program interface (API), application plug-ins and other codes provided by the partners or through other cooperation methods to achieve the relevant purposes.

2. We conduct strict security monitoring of the code of the partner who obtains the information to protect data security.

3. The relevant partners we have access to are listed in the directory. Please refer to the privacy policy or service agreement of the partner for the specific treatment of the partner.

4. Please note that the partner's code may have some changes in the type of data processing due to its version upgrade, policy adjustment, etc. Please refer to the official instructions published by them.

The purposes, if any, that apply separately will be described in the following list.

Third Party SDK Catalog

Alipay SDK

Purpose of use:For the Alipay account system

Type of personal information involved:Device identification information (AndroidlD such as IMEI/IMSI, IOS such as SIM card serial number/MAC address), real name, ID number

Third party subjects:Alipay (Hangzhou) Information Technology Co.

Official website link.https://render.alipay.com/p/f/fd-iwwyijeh/index.html

Privacy Policy:https://docs.open.alipay.com/54

AliCloud PUSH

Purpose of use:Push Messages

Type of personal information involved:Device identification information (AndroidlD such as IMEI/IMSI, IOS such as SIM card serial number/MAC address), device base information, WLAN access point (such as SSID, BSSID), network information

Third party subjects:Ali Cloud Computing Co.

Official website link:https://help.aliyun.com/document_detail/99173.html?spm=5176.156174.J_7172652090.1.eae05575ZV8YBF

Privacy Policy:https://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud202107281509_18386.html?spm=a2c4g.11186623.0.0.37c330e52FA55i

umeng PUSH SDK

Purpose of use:Push Messages

Type of personal information involved:Device identification information (AndroidlD such as IMEI/IMSI, IOS such as SIM card serial number/MAC address), device base information, WLAN access point (such as SSID, BSSID), network information

Third party subjects:Beijing Rexun Lingtong Technology Co., Ltd, AUO Tongxin (Beijing) Technology Co., Ltd, Zhejiang Alibaba Cloud Computing Co.

Official website link:https://developer.umeng.com/docs/147377/detail/210024

Privacy Policy:https://developer.umeng.com/docs/147377/detail/209997

VI. Contact Us

If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us at the address below or by visiting https://www.china-siter.com and refer to the Privacy Policy. We have a dedicated team to address your requests for rights, questions, etc. regarding your personal information. If your question itself involves a more significant matter, we may ask you to provide additional information. If you are not satisfied with the response you receive, you may refer the complaint to the relevant regulatory body in your jurisdiction. If you consult us, we will provide information on the relevant avenues of complaint that may apply depending on your circumstances.

Description of third-party libraries:https://terms.alicdn.com/legal-agreement/terms/suit_bu1_other/suit_bu1_other202009301003_74306.html?spm=a1zaa.8161610.0.0.1bcf195c8yHnos
docs/147377/detail/209997

And the knowledge is used for third-party data push, facilitating the user experience of the app.

Contact address:

• Ltd., No. 666 Qingfeng Road, Jiangbei District, Ningbo 315000, Zhejiang Province, China, Email:sales@china-siter.com