Our privacy policy was updated on February 7, 2023.
Please take some time to familiarize yourself with our privacy policy, and if you have any questions, please contact us.
LifeBox (hereinafter referred to as "LifeBox" or "us") takes your privacy very seriously. LifeBoxSmart is a platform where LifeBox provides you with the control and management of smart devices.
This privacy policy was formulated with full consideration of your needs. It is very important that you fully understand our personal information collection and use practices, and at the same time ensure that you can ultimately control the personal information provided to us. This privacy policy stipulates how we collect, use, disclose, process and store the information you provide to us when you use our LifeBoxSmart. "Personal information" under this privacy policy refers to data that can identify a specific individual through the information itself or through association with other information. We will strictly abide by this privacy policy to use this information.
We want to bring the best experience to users. If you have any questions about the personal information handling practices described in this privacy policy, please contact us by visiting http://www.lifeboxsecurity.fr so that we can deal with your special needs. We are very happy to receive your feedback.
When you use our products and services, we need/may need to collect and use your personal information including the following two types:
1.1 We will show you the information you need to submit through our page, subject to the page display at that time, if you do not use certain services, you do not need to provide relevant information. Including the name of the device you choose to add, the name and category of the room you set, the scene and the automation function you set, etc.
1.2 When you add a smart device, if you add a device by scanning a code, we need to obtain permission to access your camera ; if you add a device via Wi-Fi, we need to obtain a location permission to use you ; You can complete the device addition through the page guidance.
1.3 We will send the notification content you set to your mobile phone based on the default alarm function of the alarm product and/or the “execute task-send notification” function you set, when the device is triggered and/or the automated scene is triggered, we Need to get notification permission for your phone .
1.4 If you use the smart surveillance camera, use the screenshot function to take a screenshot of the surveillance video screen and/or the download function to download the surveillance playback video, we will obtain the storage permission of your mobile phone to store the content you downloaded; use the camera to talk Function, we will obtain your microphone permission , and use the microphone to collect sound information for remote conversations. Please be aware that even if you have agreed to turn on the microphone permission, we will only use the microphone when you actively click the microphone icon in the client or record a video.
1.5 Device information: We will receive and record the mobile device information you use (including your mobile device model, operating system version, device settings, device environment, MAC address, Software and hardware features such as IMEI, IDFA, and other device identifiers, and device location-related information (including your authorized GPS location and sensor information such as WLAN access points, Bluetooth, and base stations); and related smart devices you use or share Information (for example, the information of the smart device after we have completed the network configuration. The information includes the device model, operating system version, device settings, device environment, the types of functions that can be operated (such as open, close, etc.), MAC address, IMEI, IDFA And other device identifiers and other software and hardware characteristics information).
1.6 Log information: When you use our services or the services provided by the client, we will automatically collect your detailed usage of our services and save them as relevant web logs. For example, your account information, device information, APP version, IP address, telecom operator, language used, location, date and time of access, and error log in case of failure, etc.
We may collect the room setting information of the smart device provided by you to construct the home management of the smart device, which will enable you to enjoy a more convenient smart device operation experience (for example, when there are multiple PIRs, you can quickly locate the management It is the PIR at the door, not the PIR at the balcony).
We support you to set certain rules to realize the linkage function between smart devices under specific conditions. In order to enjoy this feature, we may collect your location information, your rule settings for smart scenes, the schedule you set, and the device status you specify to implement the device's functions in accordance with the execution commands you specify. (For example, when the sensor detects someone passing by, the light turns on). Please rest assured that this feature requires you to actively enable and set rules.
In order to enable you to continue to enjoy the latest LifeBox services, we may use the version information and phone model of your LifeBoxSmart application to provide you with an upgrade service for the LifeBoxSmart application. At the same time, we may collect the list and version number information of your connected smart devices to provide you with the upgrade function of the smart device to ensure that you can use the latest version of the service (including the firmware version).
5.1 In order to enable you to better enjoy the convenient life brought by smart devices, we may use your bound smart device information to recommend other smart devices that can intelligently link with your bound devices. (For example: when you have bound a smart socket, we will recommend devices such as gateways and sensors that can be intelligently linked with the socket).
5.2 In order to enable you to better understand all of LifeBox's products, we may provide all product manuals. You can read them to understand the detailed functions according to your needs and/or interests, and you can provide download functions. We will use your mobile phone storage permissions To store the content you downloaded.
In order for you to better enjoy the control and management of smart devices provided by LifeBoxSmart, our following additional functions may collect and use your personal information. If you do not provide this personal information, you can still use LifeBox's basic services, but you may not be able to use these additional functions that can bring you convenience. These additional features include:
We may collect the feedback questions you send to us, the feedback log, and the phone number or email address you filled in. This information will be used to let us better understand the problem you are encountering and contact you.
We retain personal information for the period necessary for the purpose of information collection described in this privacy policy, or comply with applicable legal requirements. After completing the collection purpose, or after we confirm your deletion or cancellation application, or after we terminate the operation of the corresponding product or service, we will stop retaining it and delete or anonymize it. If it is for public interest, scientific, historical research or statistical purposes, we will continue to retain relevant data based on applicable laws, even if further data processing has nothing to do with the original collection purpose.
We recognize that everyone has different concerns about privacy. Therefore, we provide some examples to illustrate the various ways LifeBoxSmart provides for you to choose to restrict the collection, use, disclosure or processing of your personal information, and to control your privacy settings: turn on or off location access, camera, Recording and reading and writing mobile phone storage permissions;
If you have previously agreed to our use of your personal information for the above-mentioned purposes, you can change your decision at any time by contacting us in writing or by visiting http://www.lifeboxsecurity.fr .
According to the laws and regulations of the country or region to which you apply, you have the right to request access to, correction, and deletion of any personal information we hold about you (hereinafter referred to as the request).
Most laws require personal information subjects’ requests to comply with specific requirements. This privacy policy requires your requests to comply with the following circumstances:
Our privacy policy does not apply to products or services provided by third parties. Depends on the LifeBoxSmart products or services you use, which may include third-party products or services, involving location and other types. When you use these products or services, you may also collect your information. Therefore, we strongly recommend that you take the time to read the privacy policy of the third party, just like reading our policy. We are not responsible for how third parties use the personal information they collect from you, nor can we control their use.
If you have any comments or questions about this privacy policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us at the address below or by visiting http://www.lifeboxsecurity.fr , and Mention "Privacy Policy". In response to your personal information-related rights requests, problem consultations, etc., we have a professional team to solve your problems. If your question itself involves more important matters, we may ask you to provide more information. If you are not satisfied with the response you received, you can refer your complaint to the relevant supervisory authority in your jurisdiction. If you consult us, we will provide you with information on possible complaint channels based on your actual situation.